Terms & Conditions
Why should I read this?
Our booking conditions are a key part of our agreement with you and form the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party, and us. When you make this booking as the lead name, you undertake that you have the authority to accept, and do accept, on behalf of your party, the terms of these booking conditions. This contract is made subject to the terms of these booking conditions, which are governed by Northern Irish Law, and the non-exclusive jurisdiction of the Northern Irish Courts.
In these booking conditions ‘we’, ‘us’, and ‘our’ are references to Travel Solutions. ‘You’ means all persons named on the booking, including anyone who is added or substituted at a later stage. All air inclusive holidays are operated by Travel Solutions of Belfast Limited trading as Travel Solutions and hold an Air Transport Organisers Licence issued by the Civil Aviation Authority (ATOL 9078). All non air inclusive holidays are operated by Travel Solutions Ireland Limited trading as Travel Solutions.
You must pay a deposit per person (£50 per person for non air holidays and £100 per person for air inclusive holidays) at the time of booking. The balance of the price of the holiday is due for payment no less than 56 days before departure for all holidays. If the balance is not paid on time we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out below. For bookings made on or after the balance due date, the full amount is due at the time of booking. The person making the booking accepts responsibility for paying for all the people on the booking. You must be at least 18 years old to make a booking with us. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until the agent has verbally confirmed your booking. After that point, your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to our authorised travel agents for your holiday with us will be held on our behalf until they are paid to us.
Please note a 3% handling charge will be made for any payment made by credit card.
If you cancel your booking
If you want to cancel your booking after we have confirmed it, you must do so in writing (not by email) and send or hand deliver it to us or your travel agent. Your notice of cancellation will only be effective when it is received in writing by us at our offices. We will ask you to pay cancellation charges per person on the scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding credit/charge cards and amendment charges. In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount. For flight inclusive bookings, you must pay the charges levied by the airline concerned, in addition to the charges set out above. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below, the number on which the price, and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £25 per person, must be paid before the transfer can be affected. As most airlines do not permit name changes for any reason, these charges are likely to be the full cost of the flight.
Period of notice given prior Amount of cancellation fee
to your departure date (expressed as a % of the holiday cost)
More than 56 days Deposit
29-56 days 30% of total cost of holiday
28-15 days 50% of total cost of holiday
14-7 days 80% of total cost of holiday
0-6 days 100% of total cost of holiday
Note: If deposit is greater that % figure, full deposit will equal the fee
If you change your booking
Should you wish to make any changes to your booking, please advise us as soon as possible in writing. Whilst we cannot guarantee changes can be made to your booking, we will endeavour to meet requests if we can. Where we are able to do so, the following charges will apply (in addition to any charges our suppliers may impose or incur, which could be for example 100% of the transport cost): we charge an amendment fee of £25 per booking for each item you want to change. However, some changes made after balance due date (see clause 1), may be treated as a cancellation of your original booking. In that case, we may ask you to pay cancellation charges on the scale shown above, together with the full cost of your new holiday, plus any further costs we may incur.
If we change or cancel your booking
We start planning the holiday offers many months in advance. Occasionally, we may have to make changes to and correct errors in brochures, both before and after bookings have been confirmed. Whilst we always try to avoid making changes and cancellations, we must reserve the right to do so. Most changes are minor and we will try to tell you of such changes before you leave on holiday. Occasionally, we have to make a significant change to your holiday before departure such as the following: a change of outward departure time of more than 12 hours; a change of departure point to one which is significantly more inconvenient for you; a change of destination (ie. Country); a significant change in itinerary; a change of accommodation to that of a lower category for the whole or the majority of your holiday. If there is time to do so before departure, we will offer the following options: (a) accepting the changed arrangements; (b) transferring to an alternative holiday specifically offered by us, of a similar standard to that originally booked if available. If your alternative holiday is cheaper than the original one, we will refund the price difference. If you do not wish to accept this alternative you may choose any of our other available holidays and pay the applicable price of any such holiday. This will mean you paying more if it is more expensive, or receiving a refund if it is cheaper; or (c) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us. Please note: the above options are not available where any change made is a minor one. If we have to make a significant change, or cancel, we will pay you the compensation set out in the table below, subject to the following exceptions: compensation will not be payable, and no liability beyond offering the above mentioned choices can be accepted, where (i) we are forced to make a change, or cancel, as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached. No compensation will be payable, and the above options will not be available, if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time), or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking, or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your holiday. A change of flight time of less than 12 hours, airline (except as specified below), type of aircraft (if advised) or destination airport will all be treated as minor changes. *Compensation, where shown as a percentage, is calculated on the basis of the basic holiday price paid, excluding, any credit/charge card and amendment/cancellation charges. In all cases, our liability for significant changes and cancellations is limited to offering you the aforementioned options and, where applicable, compensation payments. Very rarely, we may be forced by ‘force majeure’ (see below) to change or terminate your holiday after departure, but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Period of notice given prior Compensation per fare to your departure date paying person
More than 4 weeks Nil
Within 4 weeks £5.00
Within 2 weeks £10.00
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance, or prompt performance, of our contractual obligations to you is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events or circumstances may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemics/epidemics, closure of airports or airspace, volcanic activity and all similar events outside our control.
Our Responsibility for your Holiday
(1) Subject to the above we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: – the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 6 above.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. Please also see below. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question.
(5) As set out in these Booking Conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1,500 per person affected unless a lower limitation applies to your claim under this clause or clause 6 below.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 6 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) The provisions of the Convention relating to the Carriage of Passengers and their luggage by sea 1974 (’The Athens Convention’) apply to your cruise as well as the process of getting on and/or off the ship. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention.
The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury. This limit for UK carriers is presently approximately £250,000 per person. The Athens Convention also limits the maximum amount we as the carrier have to pay if found liable in the event of or loss or damage to luggage and also makes provision for valuables. Under the Convention a presumption is made that your luggage is delivered to you undamaged unless you give written notice to us within 15 days in cases where damage is not apparent at the point of disembarkation or re-delivery or the time when it should have been re-delivered or where damage is apparent before or at the time of disembarkation or re-delivery. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention (currently approximately £750 per guest per cruise holiday). Once on board ship, all valuable and important items should be deposited with the purser or in the mini-safe in your cabin (if available). You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the purser for safekeeping. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst deposited is the maximum which is payable under The Athens Convention in this situation (currently approximately £1,000 per guest, per cruise).
Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the International Convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and the Berne Convention for international travel by rail).
Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. Please also note that each convention specifies the limits for making claims, which may be as little as one year from the date of the relevant incident arising. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
Please note: The sums payable under the applicable International Convention or Regulation may well be less than a court would otherwise award to a person suffering any such loss not arising out of the travel arrangements referred to above. You may therefore wish to consider insuring for the possibility of such unfortunate events but in doing so should be careful to note any limitations and restrictions contained in the insurance policies.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
If you have a Complaint
Should you have a complaint about any aspect of your holiday, you must notify our Tour Manager or one of our representatives, together with the supplier of the services in question, immediately so that the problem can be quickly resolved whilst on holiday. If the matter cannot be resolved, you must immediately complete a Customer Complaint Form (available from our Tour Manager/representative) with details of your complaint. If you remain dissatisfied, you must write to us within 28 days of your return from holiday quoting your booking reference. Any complaints concerned with the arrangements of your holiday will be dealt with carefully and fairly by our staff.
Travel Solutions recommends that everyone booking one of our holidays purchases adequate travel insurance. If you are travelling outside the UK or Ireland, it is a condition of booking that you have a valid policy and that details are advised to us prior to departure. Travel insurance is available on our web-site www.travel-solutions.co.uk. or by contacting a local broker or Post Office.
If you have any special request (such as a low floor, adjacent room, etc.), you must advise us of these at the time of booking. Although we cannot guarantee that your requests will be met, we will certainly pass on your requests to the supplier concerned. Confirmation that a special request has been noted or passed on to the supplier is not a confirmation that the request will be met. We regret we cannot accept any conditional booking, i.e. any booking that is specified to be conditional on the fulfillment of a particular request.
Passengers with Health Considerations/Disabilities
Our holidays may not be suitable for people with certain disabilities or medical conditions. If you have a disability, coaches/other forms of transport can be difficult to get on and off and some of our hotels do not offer ground/lower floor accommodation or lifts/easy access. We always endeavour to assist if we reasonably can where additional equipment needs to be transported in relation to a disability or medical problem. However, please bear in mind that coaches are subject to overall weight restrictions and have limited space to accommodate the luggage of all passengers. If we have already agreed to transport such additional equipment for an earlier booking, we may be unable to do so for a later booking for the same coach. This is particularly the case where any such equipment is relatively bulky or heavy. We will not usually be able to carry more than one mobility scooter on a coach. Carriage of any equipment is subject to its individual size, weight and other details, full details of which must be provided at the time of booking. Airlines and rail operators have their own restrictions on the carriage of such equipment. Should you suffer from any disability or medical condition which may affect your or other passengers’ holidays, you must provide full verbal and written details at the time you book the holiday, including any specific requirements you have. Additionally, at the time you book the holiday, you must provide verbal and written confirmation that all assistance required will be provided by your travelling companion(s). You must also notify us of any changes or deterioration in the disability or medical condition, or development of any disability or medical condition after booking. In view of the nature of our holidays, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or change of any disability or medical condition occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular customer or where, in our reasonable opinion, the medical condition or disability of the customer concerned is likely to have a significant adverse effect on other customers taking the same holiday. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development, change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the person concerned joins the coach/holiday for the first time as it may only be apparent at this stage that their disability or medical condition cannot be accommodated. We recommend that any customer affected by a disability or medical condition ensures they have notified this to their travel insurers, and that their travel insurance will cover it.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or likely to cause damage, upset or distress to any this party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. No refunds will be made and we will not pay any expenses or costs incurred as a result of this termination, including alternative accommodation or alternative travel arrangements.
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are also required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s), at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm flight timings which will be used in connection with your flight. The flight timings and types of aircraft (if shown) in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets, which will be dispatched to you approximately 10 days before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed, even after tickets have been dispatched. We will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges, except where specified in these Booking Conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban, as above, as a result of which we/ the carrier are unable to offer you a suitable alternative, the provisions of ‘if we change or cancel your booking’ above will apply.
Travel Solutions of Belfast Limited holds an Air Transport Organiser’s Licence issued by the Civil Aviation Authority (ATOL 9078).
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For non air inclusive holidays or travel, Travel Solutions Ireland Limited operates a client trust account in accordance with the Package Holiday Act 1992. This account is administered by an independent trustee, and in the unlikely event of insolvency, monies will be secure to ensure that you can continue with your travel arrangements, or receive a full and prompt refund.
Whilst every effort is made to ensure that the prices shown in our brochures, website and advertising is correct, regrettably errors do occur. You must therefore ensure you check the details at the time of booking. Once we have issued a confirmation, we guarantee that absolutely no surcharge will be added to the price of your holiday irrespective of any subsequent fluctuation in currency exchange rates or increases in airfares etc. In return for this guarantee and its risks to us, we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs etc.
Travel Solutions will use your information for administration, analysis and to help maintain the quality of our service. We may also share this information with other Group companies or carefully selected third parties. We, or they, may send you details of other goods and services which may be of interest to you. The information may be provided by letter, telephone or other reasonable means of communication. If you do not want your details to be shared with carefully selected third parties, please contact us immediately quoting your booking reference.
Please note discount codes cannot be used in conjunction with any other offers or discounts.
P&O Ferry Bookings
Customers who book through our P&O Ferries booking system are subject to the P&O terms and conditions which can be viewed by clicking this link.