Holidays are sold by Travel Solution of Belfast Ltd. and are sold subject to the normal booking conditions of the transportation provider which are available from their offices.

Passengers, their luggage, effects and vehicles are carried on the Ferry company subject to the current conditions of carriage of Passengers, Luggage, Vehicles and Goods, which are available directly from the Ferry company or may be inspected at their offices.

Passengers are carried on other transport subject to the Regulations and Conditions of Carriage of the performing carrier or carriers involved. Any ticket issued for or used on other such transport shall be arranged by us as agents only of the carrier(s) concerned.

Without prejudice to your rights to refer any complaint to arbitration as set out below, the contract between us shall be governed by Northern Ireland law and the Northern Ireland courts shall have sole jurisdiction in respect of any dispute.

To request a holiday, you must complete and sign a booking form agreeing to accept these booking conditions and pay a non-refundable deposit of £100 per person for a flight break and £50 per person for a short break (including children where they are charged), and any insurance premiums in full. The person who makes the booking is responsible on behalf of everyone included in the bookings. The contract IS concluded only when we send you a confirmation invoice which will show the balance (if any) to be paid eight weeks prior to departure. We reserve the right to treat your booking as cancelled if payment is not received eight weeks before departure, and you could be liable to pay cancellation charges in accordance with the section below entitled 'Cancellation by You'. If your booking is made within eight weeks of departure, then payment in full must be made with your booking form. To cover charges raised by our bank, we will levy a 2% surcharge on all credit card transactions.

We will do our best to make any changes which you may request after confirmation of your booking has been sent. A charge of £25 will be made for each change to cover our administration costs.

If we are unable to make any change which you may request and you do not wish to continue with the booking as made then the booking will be treated as cancelled on the date of your request for the changes.

Please note: A change of departure date or accommodation will be treated as a cancellation and not as an amendment. Refunds will not be made unless travel tickets and documents are returned to us. Refunds cannot be granted on partially used tickets.

If you wish to cancel your holiday in whole or in part after your booking has been confirmed, you should inform us (or your travel agent) in writing as soon as possible. If you do cancel we reserve the right to charge a cancellation fee on the following scale:

No refunds are made by us for cancellations made on or after the date of departure. We strongly advise you to take advantage of travel insurance which includes protection against cancellation charges.

No surcharges will be applied once your holiday has been confirmed, excluding Oberammergau.

We will make every effort to provide your holiday as booked, but we reserve some rights to make changes or even cancel if necessary. Up to six weeks before the departure date we reserve the right to change or cancel at our discretion. In this event, we will offer you an alternative holiday of at least comparable standard, if available, or if you prefer we will refund all the money you have paid. Within six weeks of the departure date if we have to make changes or cancel for reasons outside our control amounting to force majeure, again we will offer you alternative arrangements if available or, if you prefer, make a full refund of all the money you have paid. Our responsibility for any change or cancellation for reasons beyond our control will be limited to a full refund and no other compensation will be payable.

If we have to make major changes or cancel within six weeks before departure for reasons other than force majeure or non payment of balance, we will offer the following compensation.

No other claims or compensation or expenses will be considered. Please note that the compensation payments referred to above do not apply to changes brought about as a result of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural and nuclear disasters, fire, technical problems to transport, closure or congestion at ports, cancellations or changes to ferry schedules, adverse weather conditions or similar events beyond our control.

We have taken care in choosing the accommodation and other services and facilities included in the holidays we offer and we have described them in this brochure in accordance with the latest information we have at the time of publication. We will notify you of any changes when you make your booking. We accept responsibility for ensuring that all elements of your holiday which we are contractually obliged to provide are as described in this brochure and are of reasonable standard. We do not accept responsibility for any loss suffered as a result of any event beyond our control or the control of the relevant agent or supplier or for an event which even with all due care we could not have foreseen or forestalled. We do accept responsibility for any personal injury, illness or death affecting you or any person named on the booking form caused by the negligence of our employees, agents or suppliers sub-contracted by us to provide any part of the arrangements detailed in this brochure. We will be liable only if (i) such agents or suppliers or employees were acting within the scope of or in the course of their employment when the incident occurred (ii) you notify us of any claim within 28 days of returning from your holiday (iii) you agree to assign to us any rights against a supplier or any person you may have relating to the claim and agree to co-operate fully with us. Our liability in respect of any air, sea or rail carrier is restricted to the terms of the Conditions of Carriage of the relevant carrier.

Travel Solutions of Belfast Ltd. conform to current EU regulations relating to Package Holidays. All monies received are held in a client trust account until after your holiday has been completed.

If you have a problem or complaint about your holiday you should bring it to the attention of the local management as soon as it arises so that they have an opportunity to put it right. If the matter is not resolved to your satisfaction, you should contact us to allow us an opportunity to deal with it while you are still on holiday. Any complaints must be made to us within 28 days of your return from holiday.

If you are still not satisfied you are entitled to refer your complaint to arbitration under a special scheme which is administered independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form or to claims which solely or mainly relate to physical injury or illness or the consequences of such illness or injury. Any dispute must be referred within nine months of your return from holiday.

When travelling by sea, passengers, their luggage, effects and vehicles are carried subject to the current conditions of the Ferry Company which contain exclusion of and restrictions on the Company's liability for death, illness or injury or for damage to or loss of vehicles and/or luggage and/or goods and which are available on request at the appropriate company offices.

Passengers' attention is drawn to the following: (i) The provisions of the Athens Convention may be applicable. (ii) The Athens Convention in most cases limits the carrier's liability for death and personal injury or loss of or damage to luggage (including a vehicle) and makes special provisions for valuables. (iii) The Athens Convention presumes that luggage has been delivered undamaged unless written notice is given to the carrier: (a) In the case of apparent damage, before or at the time of disembarkment on or re-delivery.

Travel Solutions of Belfast Ltd. cannot be held responsible for the cancellation of any sporting arrangements or special events booked as part of the holiday. In the event of such cancellation we will refund the face value of events tickets. Sports fixtures have no financial value.