Customer Support

Travel Solutions operate a Customer Care Team, whose job is to help our customers from the initial enquiry through to departure. They can be contacted on 028 9045 5030 during normal office hours.

However, before telephoning us, take a look through our Frequently Asked Questions section below – you may find the information you are looking for.


Frequently Asked Questions

Q How can I book my Travel Solutions holiday?

Our web site offers a 24 hour a day ‘live’ booking facility – right down to last seat availability. You can securely pay by debt or credit card and you will receive an immediate confirmation by email.

During office hours you may contact our Customer Care Team on 028 90450 5030

Contact your local travel agent who will be happy to make a booking on your behalf.

Q Can I pay a deposit?

We cannot confirm a booking without receiving a non-refundable deposit. £50 per person for coach/ferry holidays and £100 per person for holidays by air. For Worldwide including USA and all cruise bookings the deposit will vary depending on the destination and/or cruise company involved.

The agent will be advised at time of booking what this deposit is and it will show on the invoice. Some tours will require full payment, but this will be highlighted before booking is confirmed.

The balance of the price of the holiday is due for payment no less than 56 days before departure for all escorted holidays, unless otherwise stated. For American Holidays and Cruises payment is due 98 days before departure and for worldwide holidays (excluding America) payment is due 84 days before departure. Please check your invoice carefully for any exceptions, as some holidays are payment at time of booking.

Q What happens if I cancel my holiday?

If you or any member of your party want to cancel your booking after we have confirmed it, the party leader must immediately advise us in writing (not by email). Your notice of cancellation will only be effective when it is received in writing by us at our offices. You will lose your deposit and may be subject to cancellation charges. These charges will be dependent on the type of holiday booked, please see our terms and conditions

Q Is Travel Insurance included in my holiday price?

No, we don’t include Travel Insurance, but we do recommend you purchase insurance at the time of booking. Travel insurance can be purchased on this website or by speaking with a member of our Customer Care Team. Please remember that it is vitally important that you declare any pre-existing medical condition or illness.

Q When do I receive my joining instructions?

Providing you have paid in full by the date shown on your confirmation, you will receive your joining instructions approx. 10/14 days before departure. If you have provided an email address you receive these by electronic mail (please check your spam/junk).

Q Where do I meet my Tour Manager?

The vast majority of our holidays have a Tour Manager travelling with you on the holiday. He or she will join at one of our allocated joining points or at the airport check in area if you are departing by air. Your joining instructions will have your Tour Managers name and mobile contact number – but please remember that this mobile number is only valid on the day of departure and is for emergencies only.

Q I have received my joining instructions but there is no airline ticket?

Airlines no longer issue paper airline tickets. If you are travelling as part of a group your Tour Manager will have the airline confirmation details and will meet you at check in. If you are travelling as an individual your airline booking reference will be shown clearly on your joining instructions.

Q Event tickets?

Many of our holidays include tickets to a musical or sporting event. If you are travelling as part of a group your Tour Manager will distribute your tickets en-route to the event. If you are travelling as an individual your tickets will be posted by recorded delivery – normally 10/14 days before the event, but if they are late arriving from the venue, as soon as we have received them.

We endeavour to seat customers together at an event, but this is not always possible – especially for larger groups. Priority will be given to families with children and couples.

Please keep all tickets safe as it is unlikely that we can replace them if they become lost or stolen.

Q Do I need photo ID?

For holidays by coach we do recommend you carry some type of photo ID, although it is not compulsory – unless you are travelling outside the UK and Ireland. If any part of your holiday includes a flight you do need to produce photo ID. For flights between Belfast and cities in Great Britain a Passport, Driving Licence, Translink Card (with photo) or UK Electoral Card will be acceptable. For all other flights you must present a valid British or Irish Passport at check in. Please inform us immediately if you have a Passport that has not been issued by the British or Irish passport agency or may restrict travel to your chosen destination.

REQUIREMENTS BEFORE TRAVEL

ESTA – USA

You will need prior authorization to enter the United States using a British or Irish passport, either through a visa, or the Visa Waiver Programme. It is your responsibility to know and understand the entry rules before you travel.

We recommend you apply at the time of booking, as US Customs and Border Protection have advised that there have been changes in the ESTA application processing, meaning real-time approvals will no longer be available.

Please check https://www.gov.uk/foreign-travel-advice/usa/entry-requirements for up to date information. Travel Solutions cannot take responsibility for your ESTA application, passport or visa applications.

eTA for visiting Canada

An Electronic Travel Authorization (eTA) is a new entry requirement for visa-exempt foreign nationals flying to or transiting through Canada. Applying for an eTA is a simple online process that takes just a few minutes (http://www.cic.gc.ca/english/visit/eta-start.asp).

South Africa

For passengers who travel to South Africa for vacation, entry is straightforward and hassle-free. All visitors to South Africa must be in possession of a valid passport, with two unclean visa pages in order to enter the country.

Travellers from the UK and the USA do not need to formally apply for a visa, however rules and specifics on visas vary from country to country. Upon arrival in South Africa, passengers will automatically be given a free entry permit sticker that outlines how long they may remain in the country. This automatic entry permit is usually for a maximum of 90 days, though the immigration officer may tailor the time period according to the airline tickets held. If a visa is required it is your responsibility to obtain this.

PLEASE NOTE

The authorities in the country or territory you’re travelling to are responsible for setting and enforcing the rules for entry. If you’re unclear about any aspect of the entry requirements, or you need further reassurance, you’ll need to contact the embassy, high commission or consulate of the country or territory you’re travelling to.

You should also consider checking with your travel agent to make sure your passport and other travel documents meet the correct requirements. It is your responsibility to make sure you have the correct/valid documents for your trip. ie. Passports validity and visa requirements. Many countries will only permit entry if you have at least 6 months validity remaining on your passport. Please ensure you have received medical advice and any necessary vaccinations.

This information may have change since time of publication, it is your responsibility to ensure you have the required passport, visa or entry requirements in place before travel.