Customer Support

Customer Support

Our Customer Care Team is available to help our customers from initial enquiry through to departure.


However, before calling us, please look through our Frequently Asked Questions section below as you may find the information you are looking for.


Otherwise, please call our Customer Care team on 028 90455030 Mon-Fri 9.00am-5.00pm, Saturday 10.00am-4.00pm


Frequently Asked Questions


How can I book my Travel Solutions holiday?


Our website provides a 24/7 booking facility across a large range of our travel portfolio – right down to last seat availability.


You can pay by credit and debit card and you will receive instant confirmation by email.


You can contact our Customer Care team on 028 90455030 Mon-Fri 9.00am-5.00pm, Saturday 10.00am-4.00pm.


Contact your local travel agent who will be happy to make a booking on your behalf.


We strongly recommend you read our Booking Conditions, as these are a legal document issued to protect you and Travel Solutions.


Can I pay a deposit?


We will confirm your holiday on receipt of a non-refundable deposit. Your deposit varies from £50 per person depending on the type of holiday you are booking, and our Customer Care Team will explain this to you at the time of booking.


We recommend you have adequate travel insurance in place from the time you pay your deposit. Our Customer Care can assist you with this on 028 90455030.


Your balance payment will be due at a specified date prior to departure. This date will show on your confirmation. Payment can be made on our website or by contacting our Customer Care Team on 028 90455030.


What happens if I cancel my holiday?


If you or any member of your party cancel after we have confirmed your holiday, you must contact us in writing immediately. You will lose your non-refundable deposit and may incur additional cancellation charges depending when you cancel and what type of holiday you have booked.


When do I receive my joining instructions/tickets?


Providing you have paid us by the date shown on your confirmation, you will receive your joining instructions/tickets approx. 10/14 days before departure. This will be emailed or posted as per your contact preference.


Airlines no longer issue paper tickets. If you are travelling as part of a group, your Tour Manager will meet you at the airport and will have your airline confirmation/check in detail. If you are travelling as an individual, your joining instructions will clearly show an airline confirmation number.


If you are travelling to an event that incudes an entry ticket, your Tour Manager will distribute these en-route to the event. If you are travelling as an individual, your event tickets will be posted by recorded delivery 10/14 days before the event. We endeavour to seat customers together at an event, but this is not always possible – especially for larger groups. Priority will be given to families with children and couples.


Do I need photo ID/Passport?


We recommend you always travel with photo ID – if you are travelling by air within the UK you will be required to produce it at check-in. If you are travelling outside of the UK (except the Republic of Ireland) you will require a valid Passport .


We recommend you check with the issuing authority for current regulations regarding validity/visas etc. for all countries.

If you are travelling to the USA you will require a valid ESTA or US visa. If you are travelling to Canada you will require a valid eTA. We recommend that you apply for your ESTA/eTA at the time of booking. You will be denied boarding should you have a valid document on the day of departure.


Our Customer Care Team will assist you, but ultimately, it is your responsibility to ensure your Passport (and any visa you may require) is valid for the country you are travelling to (including a country you may be transiting through).


Please be aware that requirements can change.


If I have a complaint?


Because we place our trust in other suppliers (airlines, hoteliers etc.) , from time to time we do have issues that need to be addressed. It is important that you give these suppliers an opportunity to address any issue you may have whilst on holiday.


If you are travelling with one of our Tour Managers, please bring your concern to his/her attention immediately.


If you are travelling as an individual, please speak with an airline representative / hotel reception.


If, on your return home, you feel that the issue was not addressed to your satisfaction, please contact us giving full information on the issue, including details of whom you spoke with during your holiday.


We will investigate your concerns and respond accordingly.

Award-Winning Provider of Unforgettable Tours & Tailor-Made Holidays!