Customer Support

Travel Solutions operate a Customer Care Team, whose job is to help our customers from the initial enquiry through to departure. They can be contacted on 028 9045 5030 during normal office hours.

However, before telephoning us, take a look through our Frequently Asked Questions section below – you may find the information you are looking for.

Frequently Asked Questions

Q How can I book my Travel Solutions holiday?

Our web site offers a 24 hour a day ‘live’ booking facility – right down to last seat availability. You can securely pay by debt or credit card and you will receive an immediate confirmation by email.

During office hours you may contact our Customer Care Team on 028 90450 5030

Contact your local travel agent who will be happy to make a booking on your behalf

Q Can I pay a deposit?

We cannot confirm a booking without receiving a non-refundable deposit. £50 per person for coach/ferry holidays and £100 per person for holidays by air. You will be required to pay the balance of the holiday no later than 8 weeks before departure

Q What happens if I cancel my holiday?

If you cancel more than 8 weeks before departure you will only lose your deposit. If you cancel less than 8 weeks before departure additional cancellation fees will apply and these increase as you get closer to departure. These are set out in our Booking Conditions which can be found on this web site or by requesting a copy from our Customer Care Team. As a legal contract is in force, we are unable to wavier or reduce cancellation fees, so please do not ask as refusal sometimes creates bad feeling.

Q Is Travel Insurance included in my holiday price?

No, we don’t include Travel Insurance, but we do recommend you purchase insurance at the time of booking. Travel insurance can be purchased on this website or by speaking with a member of our Customer Care Team. Please remember that it is vitally important that you declare any pre-existing medical condition or illness.

Q When do I receive my joining instructions?

Providing you have paid in full by the date shown on your confirmation, you will receive your joining instructions approx. 10/14 days before departure. If you have provided an email address you receive these by electronic mail (please check your spam/junk).

Q Where do I meet my Tour Manager?

The vast majority of our holidays have a Tour Manager travelling with you on the holiday. He or she will join at one of our allocated joining points or at the airport check in area if you are departing by air. Your joining instructions will have your Tour Managers name and mobile contact number – but please remember that this mobile number is only valid on the day of departure and is for emergencies only.

Q I have received my joining instructions but there is no airline ticket?

Airlines no longer issue paper airline tickets. If you are travelling as part of a group your Tour Manager will have the airline confirmation details and will meet you at check in. If you are travelling as an individual your airline booking reference will be shown clearly on your joining instructions.

Q Event tickets?

Many of our holidays include tickets to a musical or sporting event. If you are travelling as part of a group your Tour Manager will distribute your tickets en-route to the event. If you are travelling as an individual your tickets will be posted by recorded delivery – normally 10/14 days before the event, but if they are late arriving from the venue, as soon as we have received them.

We endeavour to seat customers together at an event, but this is not always possible – especially for larger groups. Priority will be given to families with children and couples.

Please keep all tickets safe as it is unlikely that we can replace them if they become lost or stolen.

Q Do I need photo ID?

For holidays by coach we do recommend you carry some type of photo ID, although it is not compulsory – unless you are travelling outside the UK and Ireland. If any part of your holiday includes a flight you do need to product photo ID. For flights between Belfast and cities in Great Britain a Passport, Driving Licence, Translink Card (with photo) or UK Electoral Card will be acceptable. For all other flights you must present a valid British or Irish Passport at check in. Please inform us immediately if you have a Passport that has not been issued by the British or Irish passport agency or may restrict travel to your chosen destination.